Introduction

Who We Are

Airangel have been providing enterprise guest WiFi solutions for over a decade. From market-leading brands to fast-growing businesses, we manage many millions of internet connections every year for businesses across many different sectors.

The activnet service was launched to ensure that our customers had access to a dedicated team and a complete managed WiFi service that covers every aspect of your WiFi installation, maintenance, and ongoing support. The activnet team, all based in the UK, is made up of wireless pre-sales specialists, skilled network engineers, and a number of customer support representatives who are all focused on our UK customers and their WiFi requirements.

activnet services

Advanced Wireless Solutions

Our solutions provide a seamless internet experience for WiFi users and offers faster, consistent, and a more reliable connection at your venue

Network installation and management

We provide a complete end-to-end solution including complete network installation, configuration, and ongoing management

Cloud-based software

Our WiFi management platform enables you to have complete control over the administration of the network. In addition, our detailed reports allow you to see exactly how your network is performing.

1st class support

Highly skilled Customer Support Team dedicated to ensuring all support requests are undertaken and managed within the agreed SLA timescales

Help when you need it

Dedicated venue and guest support options. Our team are available to take your support queries 24/7. In addition we run both an email and online ticketing system

Your network is in safe hands

Proactive, 24/7 cloud-based network monitoring for complete confidence

a complete solution

The activnet process

At activnet, we believe that every installation is a joint venture with each of our customers. Communication is the most important factor to the success of any project.

1
Analysis and planning

The first part of any successful project is the analysis and planning phase. We work with our customers to fully understand their requirements and we work to our strict project planning processes, including desktop and full site surveys, to ensure that our proposed solutions meet the required specifications.

2
Installation

All of our installation work is carried out by a team of fully skilled engineers. Every aspect of the work is documented in accordance with our quality standards, ensuring that our customers have complete visibility of the project and delivery status.

3
Configuration

Once the network is fully installed, we provide a fully configured cloud-managed router. This allows our customers, plus the activnet engineers and support team to manage every aspect of the guest WiFi service ensuring it provides a seamless internet experience for all users.

4
Support

activnet provide options for both venue and end-user support. Our helpdesk is available 24/7 to take any issues relating to the guest WiFi service. We work to pre-agreed SLAs and have an online ticketing system where customers can view the progress of any open tickets.

Project details

Case studies

These are a small selection of our successful projects to demonstrate the services covered by the activnet team and the solutions that we have delivered to our customers.

Coast & Country Hotels

The Coast and Country brand which is owned by Shearings Holidays is currently investing in updating the guest internet capabilities, delivering 100Mb [...]

The Ritz London

Guest Internet access and WiFi in particular, however, is no longer a luxury - it’s now considered a vital part of delivering the highest [...]

Trust Built

Testimonials

Glenn Isted
IT Manager, The Ritz, London

Our guests expect free, fast and reliable WiFi and with Airangel that's what they get.

Iain Cowieson
IT Director, Malmaison

Extending our free WiFi service has enabled us to provide a more seamless and user friendly experience for our guests.

Ahmed Al-Adl
IT Director, Generator Hostels

When it comes to support, I couldn't ask for any better.

Join Them

Our Satisfied Customers

We believe in create long-term partnerships with our customers. That is why some of our existing clients have been with us for over a decade and we are proud to serve some of the best known brands in the hospitality sector.

Hospitality focused guest WiFi solutions